Guaranteed for the long term
Every residential installation is backed by a comprehensive 10-year guarantee. Here’s exactly what that means.
Product & install
Insurance-backed cover on both the glazing and our workmanship.
Colour finish
Long-term guarantee on powder-coated aluminium finishes.
Quality Checked
Every installation inspected on completion.
What’s covered
- Manufacturing defects in frames, sashes and hardware
- Sealed unit failure (misting between panes)
- Faults in locks, hinges and operating mechanisms
- Workmanship of our installation, including weather-tightness
- Powder-coated finish against fading and flaking (25 years)
Insurance-backed guarantee
Your guarantee is underwritten by an independent provider, so your cover remains valid even in the unlikely event the company ceases trading. You’ll receive your certificate and documentation at handover.
What’s not covered
Accidental damage, misuse, alterations by third parties, and normal wear to consumable parts such as brush seals fall outside the guarantee. Routine maintenance (such as lubricating moving parts) is the homeowner’s responsibility and helps keep your guarantee valid.
Making a claim
Simply call us on 07533 830717 or email info.primefab@gmail.com with your installation details. We aim to respond within two working days and resolve genuine guarantee issues promptly and free of charge.
Buy with complete confidence
Premium products, expert installation and a guarantee that stands behind both.